Refund policy
This page sets out exactly how our promises work: the money-back assurance on features, the refund on YouTube campaigns when Google does not approve your video, and the guaranteed views on music promotion packages. It is intentionally specific so that there is no ambiguity about what you are promised.
Effective October 12, 2026
The assurance
If you have approved the final draft of your feature in writing and we do not publish it on the agreed publication within 24 hours (on business days) of that approval, you may request a full refund of the fee paid for that feature.
What counts as approval
Approval means a written confirmation (email or the approval link we send) that the draft is final. Requests for changes restart the clock once the revised draft is approved.
YouTube campaigns: if Google does not approve your video
Music promotion packages run your video as a Google Ads campaign on YouTube, so the video must pass Google’s advertising review. We check it against Google’s ad policies before we take it on. If Google does not approve it, we tell you why, appeal the decision with Google and tell you what edit would fix it.
If your video, or a new edit of it, is still not approved for advertising after the appeal, you choose: a full refund of the package, including any feature in it, whether or not that feature has been published, or the package moved to another song or release of yours.
A video counts as not approved when Google Ads marks it as disapproved for the campaign. A video that is approved with limits (for example, shown only to adults or in some countries) is approved, and we run the campaign within those limits.
YouTube campaigns: guaranteed views
Each music promotion package names a minimum number of views for the market you choose (worldwide, US + Top markets or US only). A view is a view of your video counted in the Google Ads report for your campaign.
Your campaign runs until it reaches that number. If the budget for your package runs out first, we keep your ads running at our cost until it does. This is how the guarantee is honoured; it is not a cash refund.
The guarantee covers every market we offer.
It does not apply if you make the video private, delete, replace or change it during the campaign, or if Google limits where or to whom it can be shown (for example, adults only).
What the refunds do not cover
Delays caused by missing materials, late responses or unapproved drafts.
Changes of mind after approval or after publication.
Positions in search results, traffic, leads, sales, or acceptance of the feature by any third party.
Coverage on a publication without the 24-hour turnaround, as confirmed in writing before you pay.
For YouTube campaigns: subscribers, streams and what YouTube shows on your public view count, and views beyond the guaranteed minimum above.
For YouTube campaigns: a video you make private, delete, replace or change after Google has approved it, or a new edit you choose not to make when one would be approved.
Before drafting begins
If you cancel before we have started drafting, we refund the fee less any payment processing costs. Once drafting has started, the writing work is delivered and non-refundable, except under the refunds above.
How to claim
Email us within 14 days of the missed publication window, or of Google’s final decision on your video, with your order reference. Approved refunds are returned to the original payment method within 10 business days.
Contact
Blue Leopard Media, 4335 Van Nuys Blvd #108, Sherman Oaks, CA 91403, US. Email contact@blueleopardmedia.com.